Terms & Conditions

Delivery

Deliveries will normally arrive 3 working days after an order has been placed, although occasionally it may take longer.   We regret that we cannot ship to Northern Ireland, Remote Scottish Mainland, Highlands and Islands, the Channel Islands or the Isle of Man.

Minimum Order

We regret that except for mixed cases that we may offer, the minimum order quantity is 12 beers per order.  We reserve the right to cancel any order that does not meet this criteria.

Promotions

All vouchers and offers, unless otherwise stated, are intended for single use only. One valid UK credit/debit card per account. Promotions cannot be used in conjunction with any other offers. Multiple uses are not permitted. One voucher usage per household. Your order may be cancelled without warning if multiple uses are made within the same household and any charges will be refunded. In the event your order has already been processed you may lose part or all of any delivery fee (where appropriate) to arrange return.

It is against our terms of sale to resell our gift card codes or to purchase these from a secondary marketplace . Any codes that are suspected of being fraudulent will be cancelled and invalidated. Please return these codes to the point of purchase and request a refund from the reseller.

Refunds

If you have received a product that is defective you are entitled to a full refund, which can be arranged by getting in touch with us at customer@sobersauce.co.uk.  Please note that any refunds take 5-10 days to arrive depending on whom you bank with.

Customer Support

At Sobersauce, we pride ourselves on working with our customers to solve any issues. If we’ve messed up, we’ll make it right. We are on hand to listen to feedback, concerns or questions, just drop us a mail at customer@sobersauce.co.uk

 

Cancellation - Standard Orders

We regret that once an order is placed with us it cannot be cancelled or amended (eg the address) prior to despatch.  This does not affect your consumer cancellation rights and any order can be cancelled within 14 days by returning it to us.  Please see our 14 day money back guarantee below for details of this.

 

Cancellation - Subscriptions

Our subscriptions are billed every 30 days unless otherwise stated.  You must give at least 3 working days notice before cancelling your subscription to avoid being charged for your next billing cycle, which will automatically take place upon completion of your original subscription. The subscriptions are designed for people to get a taster of alcohol-free beer at a competitive price and are often heavily subsidised. Subscriptions cannot be cancelled until a minimum of 10 days after the product has been received.  If any subscriptions are cancelled before the first box is despatched we reserve the right to cancel the entire order and refund you in full instead.

How do I change my subscription or cancel it?

If for any reason you want to change the frequency of your subscription, pause it or change to a different box, you can do so at any time.  To make changes, simply log into you Sobersauce subscription account - an email should have been sent when you subscribed.  Click on this link and options exist to change the date of your delivery or change your box.  If you encounter any problems, or you wish to cancel, please email customer@sobersauce.co.uk

Company Details

Sobersauce Limited is a registered company in England with company number 12566304. Our address is 71-75 Shelton Street, London WC2H 9JQ.

Age restrictions

You must be over 18 years old to purchase.

Pricing

All prices exclude delivery unless otherwise stated.

Monthly rolling subscription is billed every 30 days unless cancelled. Any additional orders made on our website are charged to your payment card when placing your order.

Customers on a pre-paid 3 or 6 month discovery programme will receive 3 or 6 cases in total, one every 30 days.

14 Day Money-Back Guarantee

All our beer boxes come with a 14 day money-back guarantee. You may open the box and try some of the beers, but any opened products will be deducted from your refund. Postage and packaging equates to £9.00 of the price of each case of 8 beers or more.  If requested, a return of your box may be necessary and this will be your responsibility. Refunds will cover the goods but not posting and packaging. All refunds will be made within 30 days. Refunds will be made via cheque, bank transfer or crediting your card at the discretion of Sobersauce.